Tell us what is in the way.
Whether it is a market you cannot open, a limit that will not lift or an asset that has stopped delivering — put it in front of the team and you get an answer the same business day, from a person rather than a queue.
Reach us directly
The form is the slowest of these. If something is live and broken, message us.
Registered office
Rockads Corp.
2513 Shallowford Rd, Bldg 200, Ste 400
Marietta, GA 30066, United States
Check who you are talking to.
Our only channels are this website, the live chat on it, the WhatsApp number above — +1 (213) 498-1445 — and email addresses ending @rockads.com. Our team will never contact you from anything else, and will never ask you to send funds to a personal account. If someone claims to represent Rockads through another number or another domain, they do not.
Before you write
Most of it is answered here.
Answers live here now rather than on a separate help site.
How do I start?
Sign up, tell us which platforms and which markets you need, and send the company documents for the entity the accounts will be billed to. Nothing else is needed to begin, and you can talk to someone at any point rather than working it out from a help page.
When will I get my ad account?
Once registration, payment and the details about your business and your advertising are in, authorisation starts within one business day and the account is usually live the same day it starts. The slow part is almost never us — it is how quickly the documents come back from your side.
How can I pay?
Credit card or bank transfer, and we accept Stripe, PayPal and Payoneer. For anything else — including crypto — ask the team and we will tell you plainly whether we can take it.
What happens if one of my ad assets is banned?
We work out what actually caused it first, then take the appeal to the platform representatives we work with. Usually that comes back with either a reversal or a clear direction. What we will not do is promise a particular outcome — and while a case is open you can carry on with replacement assets rather than waiting on it.
What happens to my balance if an account is closed?
It moves back to your Rockads balance. From there you can spend it on any other account or ask for a refund. Money that has gone into the wallet stays yours either way.
Or skip the form
entirely.
Open an account, fund a wallet and see how it behaves. The team is there when you want them.
- Same business day response
- No lock-in period